Vloga in pomen Centra za pomoč uporabnikom rešitev eZdravja v slovenskem zdravstvu

Center za pomoč uporabnikom rešitev eZdravja je ključna komponenta sistema eZdravje v Sloveniji, ki je namenjena vsem uporabnikom tega sistema. Center izvaja tri osnovne naloge. Splošna podpora vsem uporabnikom rešitev eZdravja je namenjena zdravstvenim delavcem, administrativnemu osebju, informatikom, ponudnikom programskih rešitev, pacientom in vsem drugim uporabnikom rešitev eZdravja, ki želijo prijaviti motnje v delovanju, potrebujejo pomoč ali zahtevajo informacije v zvezi z delovanjem rešitev eZdravja. Storitev elektronskega naročanja na zdravstvene storitve pomaga pacientom pri naročanju. Podpora pri priklopu v zNET je namenjena izvajalcem zdravstvene dejavnosti pri postopku vključitve v omrežje zNET. Dostopanje do pomoči je možno s spletnim obrazcem, preko elektronske pošte, pogosto zastavljenih vprašanj ali telefona. Na svoji spletni strani Center za pomoč uporabnikom objavlja obvestila, povezana z delovanjem rešitev eZdravja, in semafor o delovanju rešitev. V zadnjih dveh letih je bilo v delo Centra vključenih več novih rešitev. Uporaba je pospešeno narasla - v letu 2021 smo beležili več kot sedemkratno povečanje glede na leto 2020. Prispevek analizira delovanje Centra skozi dinamiko in vsebino obravnavanih zahtevkov in opravljenih storitev. Delovanje Centra je pomembna komponenta uspešne uporaba rešitev eZdravja v Sloveniji, kar se je še posebej izkazalo v času epidemije COVID-19.Alternate :The eHealth Service Desk is a key component of the eHealth system in Slovenia, which is intended for the all users of the system. The Service Desk performs three main tasks. General support for all users of eHealth solutions addresses health care professionals, administrative staff, information technology specialists, software solution providers, patients and all other users of eHealth solutions who wish to report malfunctions, need assistance or require information related to the functioning of the eHealth solutions. The electronic appointment for health care services helps patients to make an eAppointment for health care services. The zNET Connection Support offers help to health care providers in the process of joining the zNET network. Assistance can be accessed in several ways: via an online form, email, FAQs or phone. The Service Desk publishes notifications related to the eHealth solutions on its website and maintains a simple indicator that displays the status of eHealth solutions. During the last two years, several new eHealth solutions have been added to the Service Desk portfolio. The use has been growing rapidly in recent years, namely in 2021 we recorded a more than sevenfold increase compared to 2020. The paper analyses the operation of the eHealth Service Desk through the dynamics and content of the requests handled or services provided. The Service Desk is an important component for the successful use of eHealth solutions in Slovenia, which was particularly evident during the COVID-19 epidemic.

Virtual Services in the Health Sciences Library: A Handbook

Pope reviews Virtual Services in the Health Sciences Library: A Handbook edited by Amanda R. Scull.

Operation management of academic libraries in Hong Kong under COVID-19

PurposeThis research studies the influence of the COVID-19 pandemic on the operation management of Hong Kong academic libraries for understanding the difficulties and challenges for librarians to adapt to the special arrangements during the pandemic.Design/methodology/approachQualitative semi-structured interviews were conducted with librarians in major universities and higher education institutions of Hong Kong. Participants were interviewed either in the face-to-face format or text-based format.FindingsParticipants provided a broad scope about the actual library management and operation changes during the COVID-19. According to the respondents, the most challenging problem for librarians during COVID-19 was to strike a balance between concerns of library staff and users. While they described how these arrangements and changes affected the service quality of academic libraries from different perspectives, the pandemic situation also brought some opportunities, such as pushing the digitalization of all collections and using online resources for future development. A hybrid model for library service would be more common in the future with more demands toward online resources and digital collection, in which academic libraries should be prepared after the pandemic.Originality/valueThis paper provided broad insights into library management and the future development of academic libraries for the post-COVID-19 period. There are scant studies of this topic, especially in an Asian metropolis context with dense population, small campus and limited library physical spaces.

Libraries respond to the COVID-19 pandemic: drawing a science map of published articles

PurposeThe lockdown of libraries has led to changes in the delivery of services. Reviewing many studies in this regard appears to be of great importance. Thus, this study aims to analyze the articles related to libraries and COVID-19 using the co-occurrence analysis.Design/methodology/approachThe current study is applied in terms of purpose and scientometrics in terms of type, which has been conducted using a retrospective bibliometric analysis method and drawing a science map. The relevant keywords were searched in the Scopus and 225 articles were reviewed in terms of author, year of publication, journal, organization and subject. Then, the VOSviewer software was used to analyze and illustrate the keywords and draw the scientific map of the articles.FindingsThe results showed that 225 articles by 496 authors from 66 countries and 379 organizations were published in the subject area of libraries and COVID-19. These articles have received 620 citations. The co-occurrence analysis of words showed that these scientific productions are classified into four clusters: "The role of libraries and librarians”, "The use of media, social network and communication technologies in order provide library services”, "Online Library Services” and "Infodemic and misinformation in the COVID-19 Pandemic”.Originality/valueIt is the first time during the COVID-19 pandemic that a scientific map has been drawn up of studies that have examined the role of libraries in this pandemic. The results of the present study may help libraries to access what they need to consider in any crisis.

Services to Mobile Users: The Best Practice from the Top-Visited Public Libraries in the US Yan Quan Liu and Sarah Lewis

Libraries are adapting to the changing times by providing mobile services. One hundred fifty-one libraries were chosen based on circulation, with at least one library or library system from each state, to explore the diverse services provided to mobile users across the United States. According to the data, mobile apps, mobile reference services, mobile library catalogs, and mobile printing are among public libraries' most-frequently offered services, as determined by mobile visits, content analysis, and librarian survey responses. Every library examined had at least one mobile website, mobile catalog, mobile app, or webpage adapted for a mobile device. Following the COVID-19 outbreak, services such as mobile renewal, subscriber database access, mobile reservations, and the ability to interact with a librarian were expanded to allow better communication with customers-all from the comfort and safety of their own homes. Libraries are continually looking for innovative methods to assist their mobile customers as the world changes.

Academic library services extension during the COVID-19 pandemic: considerations in higher education institutions in the Gauteng Province, South Africa

PurposeThis paper aimed to determine the extent to which academic libraries and information services were extended due to the emergence of COVID-19 in the Gauteng Province, South Africa.Design/methodology/approachFounded on a pragmatism paradigm, the sequential explanatory research design was adopted to engage with participants and respondents on their experience of library services extensions to support users during the COVID-19 pandemic. Data were collected using online questionnaires and interviews. Cluster and purposive sampling were used and data for the quantitative part were analyzed using the Statistical Package for the Social Sciences (SPSS), whilst qualitative data were analyzed manually.FindingsFindings revealed that academic libraries operating in a higher education environment provided extensive support to remote users during the COVID-19 pandemic. This was done through the utilization of a variety of technology utilization, ranging from traditional e-mail support to the use of technology related to Artificial Intelligence such as the BOTsa, which is a Chatbot aimed to assist users in receiving speedy responses to library-related inquiries.Originality/valueThis study is unique in that it focuses on academic libraries that operate in higher education environments where support for achieving academic endeavors becomes imperative to ensure the smooth execution of teaching and learning activities within the restrictions put in place due to the COVID-19 pandemic. Adaptions and improvements to academic library services during and post-COVID-19 era were successful in ensuring that remote users could obtain similar services and access to information as was the case before the outbreak of the COVID-19 pandemic.

"Bloody amazing really”: voices from Scotland's public libraries in lockdown

PurposeThe research examined Scottish public libraries and the libraries' response to the coronavirus disease 2019 (COVID-19) pandemic of 2020–2021. The research focussed particularly around the way that the libraries helped to support community resilience and cohesion during periods of lockdown. The study considered issues around the closure of services in March 2020, digital services, the loss of physical library spaces and governance models. The research presents the voice of service managers rather than being a user study. The research was funded by the Arts and Humanities Research Council (AHRC), part of UKRI (United Kingdom Research and Innovation), as a part of the council's scheme to provide response to the pandemic of 2020.Design/methodology/approachThis was an exploratory study examining how Scottish public library services responded to the COVID-19 lockdown in 2020. Three methods were deployed in the investigation. First, the gathering social media and other web-based content from library services over the months March–September 2020 (amounting to over four thousands snips of content) were analysed thematically. Second, 19 semi-structured interviews with service managers across Scotland were conducted. These were recorded, transcribed and analysed. These elements formed the cornerstone of the research but were supported by a short survey distributed to all public library services in Scotland focussed on e-lending during lockdown.FindingsFindings are presented in respect of the lessons to be learnt from the closure of physical services and the migration to digital only provision, the contribution made to supporting communities, health and well-being, the importance of the balance of physical and digital library services around governance models for library services, as well as around the process of reopening services. This research explores how staff responded to this unparalleled situation, how the staff maintained close relationship with the communities the staff serve, what services themselves learnt through lockdown, and how the staff's management practices adapted. The findings present voices from Scottish libraries during 2020.Research limitations/implicationsThe research presents a snapshot of activities during a period of fast-moving change. The research, therefore, presents a snapshot of March–December 2020, which is, however, an extremely important snapshot. The first lockdown was perhaps most interesting to study from a research perspective because the authors witnessed, real-time, how the staff responded and reacted (with lessons learnt and applied in subsequent regional or national lockdowns later in 2020 and in the 2021). The second lockdown and subsequent periods were outside the scope of this research.Practical implicationsRecommendations are offered around the need for a national conversation about digital content provision in public libraries and the exploration of possibilities of a national approach, the role libraries have as digital enablers (in supporting effort to overcome the digital divide in society), the crucial nature of continued strong advocacy for public libraries, the importance of the library as a physical space, and on how to maintain the flexibility, agility and autonomy which emerged during lockdown.Social implicationsThe research presents strong testimony about the social value of public libraries as free, safe and public spaces within communities. It also highlights the continued digital divide which exists in many places and the important role that public libraries have in being digital enablers for many members of the public. The closeness of library service staff to users is strongly evidenced in the testimony from managers as is the need for parent organisation (local authorities or in culture or leisure trusts) to recognise more fully the breadth of services the public library provides and how these are "essential” for many users.Originality/valueThe value and distinctiveness of this research lies in the fact that the research captured the voices, thou hts and perceptions of Scotland's public libraries during the period of lockdown in 2020. The evidence gathered suggests important conversations are required around equity of e-lending provision, the role of libraries as digital enablers, the balance between physical and digital provision and around the ways libraries are managed (directly by local authorities or in culture trusts). The research affords lessons for public library provision beyond Scotland with many issues being transferable to other contexts.

Determinants of continuance intention of using e-government services in Tanzania: the role of system interactivity as moderating factor

PurposeThe purpose of this study is to investigate the continuance intention of using e-government services in Tanzania as well as moderating effects of system interactivity.Design/methodology/approachA research model based on expectancy confirmation model was developed and empirically tested using 213 data collected from e-government services users who were selected using the judgemental sampling technique. The variance-based structural equation modelling technique was used for data analysis using SmartPLS 3.0.FindingsThe results of this study suggest that system interactivity, computer self-efficacy, management support, confirmation, satisfaction and perceived usefulness have a positive and significant influence on continuance intention to use e-government services. Moreover, the findings of this study indicate that system interactivity moderates the influence of perceived usefulness and satisfaction on continuance intention.Originality/valueThis study extends the expectancy confirmation model with system interactivity, management support and computer self-efficacy which are considered as important factors in continuance usage of technology. Furthermore, this study examines the moderating effect of system interactivity on the effects of perceived usefulness and satisfaction on continuance intention.

Preparedness of the Libraries to Address the Recent Pandemic A Case Study on 100 Top Academic Institutes of India

In an academic set up the ‘library' plays a pivotal role. It stores, analyses, interpret and disseminate information among the users to fulfil their information needs. It has been observed that recent technological advancement has revolutionised library services to a great extent. Now libraries are providing both physical as well as web-enabled library services to their users. In this context, library websites act as a major gateway in providing web-enabled library services. The sudden outbreak of the COVID-19 pandemic has disrupted the physical mode of library services. However, to support the ongoing teaching and learning process, libraries need to continue their services despite the lockdown. Therefore, the present study seeks to find out whether academic libraries are ready and adequately equipped to perform basic services during this critical juncture. The present study was directed towards exploring the readiness among the academic libraries by assessing their websites based on selected evaluation criteria. Hence, in this study top, 100 NIRF ranked institutes websites were examined by adopting 30-point evaluation criteria. These criteria were selected from the extant literature. These criteria were grouped into 04 categories i.e., basic website information, resource discovery, availability of resources and reference services. The readiness index of each library was calculated based on the availability and non-availability of the said criteria. The findings of the study reveal that 64 per cent of the libraries have failed to secure their score of 50 per cent on predefined criteria. It was also found that the preparedness index is independent of NIRF ranking. Overall findings of the study make it clear that academic libraries need to improve and up to date their web-based services to play a proactive role in the present and post-pandemic situation.

Pattern and Magnitude of Utilization of Information Resource Facilities and Services at Health Sciences Library in the Midst of COVID – 19 Pandemic

Background: Medical librarians support curriculum and research by delivering appropriate and high-quality information and facilities to students and faculty members. COVID-19 pandemic disrupted physical teaching and learning worldwide endorsing virtual education which was supported by digital information resources. The purpose of this study was to evaluate the extent of utilization of physical and digital learning resources along with customer satisfaction in a health science library before and during the COVID-19 pandemic. Methods: An online self-administered questionnaire was administered using Microsoft Forms to students and faculty members. Data were analyzed using SPSS version 24. Qualitative variables were analyzed using mean and standard deviation. A Chi-square test was carried out to compare customers' satisfaction with the utilization of information resources before and during the pandemic. A p-value < 0.05 was considered to be statistically significant. Results: A total of 230 participants were included in the study. The library was visited by 18.7% and 26.1% of customers daily, and weekly respectively before the COVID-19 pandemic. However, none of them used the library daily during a pandemic, while digital library usage increased during this time. A significant reduction in the level of customers' satisfaction was observed with the physical library services in coronavirus outbreaks compared to satisfaction before the pandemic, p=0.028. Participants were satisfied with the utilization of digital library services during the pandemic compared to the prepandemic period, p= 0.024. Conclusion: The use of digital libraries surged during the pandemic resulting in a rapid adaptation of electronic books and journals. Librarians' have played a vital role in the current catastrophe by improving awareness of stakeholders regarding e-resources.

Measuring Library Broadband Networks to Address Knowledge Gaps and Data Caps

In this paper, we present findings from a three-year research project funded by the US Institute of Museum and Library Services that examined how advanced broadband measurement capabilities can support the infrastructure and services needed to respond to the digital demands of public library users across the US. Previous studies have identified the ongoing broadband challenges of public libraries while also highlighting the increasing digital expectations of their patrons. However, few large-scale research efforts have collected automated, longitudinal measurement data on library broadband speeds and quality of service at a local, granular level inside public libraries over time, including when buildings are closed. This research seeks to address this gap in the literature through the following research question: How can public libraries utilize broadband measurement tools to develop a better understanding of the broadband speeds and quality of service that public libraries receive? In response, quantitative measurement data were gathered from an open-source broadband measurement system that was both developed for the research and deployed at 30 public libraries across the US. Findings from our analysis of the data revealed that Ookla measurements over time can confirm when the library's internet connection matches expected service levels and when they do not. When measurements are not consistent with expected service levels, libraries can observe the differences and correlate this with additional local information about the causes. Ongoing measurements conducted by the library enable local control and monitoring of this vital service and support critique and interrogation of the differences between internet measurement platforms. In addition, we learned that speed tests are useful for examining these trends but are only a small part of assessing an internet connection and how well it can be used for specific purposes. These findings have implications for state library agencies and federal policymakers interested in having access to data on observed versus advertised speeds and quality of service of public library broadband connections nationwide.

Learning About Real Experiences From Real Users: A Blueprint for Participatory Accessibility Testing

Bien qu'il soit essentiel pour les bibliothèques de respecter les normes d'accessibilité en ligne (par exemple, les Règles pour l'accessibilité des contenus Web 2.0), la conformité avec ces normes techniques ne garantit pas des expériences optimales ou équitables pour tous les utilisateurs des bibliothèques qui interagissent avec des espaces et des ressources en ligne. La littérature récente sur les tests d'accessibilité a reconnu l'importance d'inclure des personnes handicapées lors de l'évaluation et la conception d'objets et d'espaces numériques. Cette notion est en lien avec le principe de l'expérience utilisateur (EU) des bibliothèques où le fait de parler directement avec les utilisateurs de leurs expériences d'utilisation des services et ressources de la bibliothèque constitue le moyen le plus efficace de comprendre et donc d'améliorer l'expérience globale des bibliothèques. En 2020, le groupe de l'EU des bibliothèques de l'Université Western a lancé un essai pilote de tests d'accessibilité pour planifier, concevoir et réaliser des tests d'accessibilité participatifs avec les membres de la communauté universitaire qui s'étaient identifiés comme vivant avec un handicap. Trois tests d'accessibilité ont été conçus pour évaluer cinq objets numériques uniques et 14 sessions d'évaluation ont été réalisées avec huit participants. Une méthode d'évaluation participative et semi-dirigée a permis aux participants d'interagir librement avec les objets, de fournir des commentaires détaillés sur leur expérience en utilisant ces objets et de suggérer des améliorations aux éléments qu'ils trouvaient moins accessibles. Cet article comprend un survol des facteurs à considérer et des défis de l'initiative ainsi que les leçons tirées du processus d'obtention du financement, du recrutement des participants, de la conception des tests et de leur mise en oeuvre. Nous réfléchissons sur la valeur des tests d'accessibilité participatifs et faisons des recommandations sur la manière de mener des projets similaires dans d'autres bibliothèques.Alternate :Although it is crucial for libraries to meet required online accessibility standards (e.g., Web Content Accessibility Guidelines 2.0), compliance with these technical standards does not guarantee optimal or equitable experiences for all library users who interact with online spaces or materials. Recent literature on accessibility testing has acknowledged the value of including people with disabilities in testing and designing digital objects and spaces. This thinking aligns with the library-based user experience (UX) principle that talking directly to users about their experiences using library services and resources is the most effective way to understand and thereby improve the overall library experience. In 2020, the UX Group at Western Libraries undertook a pilot accessibility testing initiative to plan, design, and deliver participatory accessibility testing with campus community members who had self-identified as living with a range of disabilities. Three accessibility tests were designed to assess five distinct digital objects, and 14 testing sessions were completed with eight participants. A semistructured and participatory testing method allowed participants to freely interact with the testing objects, provide detailed feedback regarding their experiences using the objects, and recommend improvements to elements they found less accessible. This article includes an overview of considerations and challenges of the initiative as well as lessons learned in the process of securing funding, recruiting participants, designing the tests, and conducting testing. We reflect on the value of participatory accessibility testing and make recommendations for conducting similar projects at other libraries.

Requirements Engineering for Internet of Things (loT) Software Systems Development: A Systematic Mapping Study

The Internet of Things (IoT) paradigm is growing, affecting human life and aiming to solve problems in the real world, i.e., in education, healthcare, smart homes, intelligent transportation, and other areas. However, it is a fact that the development of IoT systems is complicated compared to that of traditional software systems, especially in relation to requirements engineering (RE). The RE of IoT systems is not implemented frequently due to their broad aspects, such as the variety of user needs, making these systems difficult to construct. In this sense, the use of loT-based systems has not been well explored by the research community in order to provide well-planned proposals to improve the quality of their performance. In this work, we present a comprehensive and inclusive review of the RE of loT-based systems. To accomplish this, a systematic mapping study (SMS) is presented to evaluate the use of parameters based on the existing literature. SMS is a methodology used for research in the medical field and has recently been implemented in software engineering (SE) to sort and organize research publications to gain knowledge on progress and identify research gaps. In this article, we aim to classify the existing research publications in the current scientific literature regarding RE proposals for IoT software systems and review their implications for future research. This will make it possible to establish lines of research in order to improve the quality of the development of future IoT systems.

Student use of digital libraries during COVID-19: structural equation modelling in Indonesian and Malaysian contexts

Purpose>This paper aims to examine the determinants that drive digital library use by university students in Indonesia and Malaysia during COVID-19. A proposed model based on the unified theory of acceptance and use of technology model-2 was implemented.Design/methodology/approach>A pilot study was conducted prior to the main data collection to examine the reliability of the instrument. For the structural model assessment, 1,168 responses were analysed through partial least square structural equation modelling (PLS-SEM) and importance and performance analysis (IPMA). A t-test was also conducted to support the main findings.Findings>Most hypotheses are confirmed by the significant results reported through the PLS-SEM. The strongest determinant of behavioural intention is habits. Digital library use is most significantly predicted by behavioural intention. Through IPMA, habits are reported to be the most important determinant for behavioural intention. Performance expectancy obtains the highest performance in the IPMA procedure. Behavioural intention and digital library use are significantly different based on the respondents’ location.Originality/value>This study addresses the research gap (comparative studies between two countries) by evaluating digital library use among students in two universities in Indonesia and Malaysia during COVID-19. Findings could facilitate policymakers with insights into digital library use determinants and initiate effective and efficient policies to improve digital library use, especially during school closures due to certain situations or conditions.

Contactless Services: A Survey of the Practices of Large Public Libraries in China

Contactless services have become a common way for public libraries to provide services. As a result, the strategy used by public libraries in China will effectively stop the spread of epidemics caused by human touch and will serve as a model for other libraries throughout the world. The primary goal of this study is to gain a deeper understanding of the contactless service measures provided by large Chinese public libraries for users in the pandemic era, as well as the challenges and countermeasures for providing such services. The data for this study was obtained using a combination of website investigation, content analysis, and telephone interviews for an analytical survey study of 128 large public libraries in China. The study finds that touch-free information dissemination, remote resources use, no-touch interaction self-services, network services, online reference, and smart services without personal interactions are among the contactless services available in Chinese public libraries. Exploring the current state of contactless services in large public libraries in China will help to fill a need for empirical attention to contactless services in libraries and the public sector. Up-to-date information to assist libraries all over the world in improving their contactless services implementation and practices is provided.

Aspects of ICT connectivity among older adults living in rural subsidized housing: reassessing the digital divide

Purpose>This article examines aspects of information communication technology (ICT) connectivity among the understudied population of low-income older adults living in rural and peri-urban subsidized housing. We aim to investigate if variations exist in access and connectivity when economic and housing conditions are constant and use data from northern New England.Design/methodology/approach>The multidisciplinary, mixed-methods approach involved administering structured surveys using iPads with senior residents (n = 91) from five housing sites, qualitative observations by field researchers and an ecological assessment of ICT resources at housing, community and state levels.Findings>All subsidized housing sites were broadband accessible and nearby libraries. Fewer sites had Wi-Fi freely available to residents, and individual residents disparately accessed the Internet. Age and education demonstrably influenced ICT use of social media and email. Technology in the form of iPads used for surveys posed functional challenges for some older adults, but these technology-mediated interactions were also perceived as important sites of sociability.Originality/value>Older adults disparately access and use ICT relative to socioeconomic status even as housing conditions remain constant, and access and use influences frequency of social connections with friends and family. The findings reveal factors that contribute to the existing digital divide facing older adults and broader lack of digital equity.

Blockchain for Governments: The Case of the Dubai Government

Blockchain technology is an innovative technology with the potential of transforming cities by augmenting the building of resilient societies and enabling the emergence of more transparent and accountable governments. To understand the capabilities of blockchain, as well as its impact on the public sector, this study conducted a review of blockchain technology and its implementations by various governments around the globe. E-government evolution is analyzed, based on empirical evidence from a Dubai government entity in the United Arab Emirates (UAE), which has utilized blockchain technology for developing end-user services, relevant to the public sector. Benefits achieved and challenges to overcome in such blockchain-based pilot deployments are discussed. The findings of this study offer new insights for practitioners involved in bringing in innovations for the benefit of society, using blockchain technology. Furthermore, it provides insights into policy actions to be developed to address the future challenges and to improve already existing e-government policies. The results of this research will benefit all blockchain-based pilot deployments by providing guidance and knowledge on this immature yet developing technology.

Modernization of user services at academic libraries

The relevance of this problem is generated by digitalization of the industries and social sphere, which poses new goals and tasks before the society. The academic libraries have been restructuring their activities and transferring many processes to online and distance formats. Due to the COVID-19 pandemic and online operating during this period, the libraries have focused on distance user services. In these circumstances, they have been modernizing their processes. The authors discuss the experience of the Scientific Library of Siberian Federal University in new-format user services. The new level of selective dissemination of information and differentiated services for managers is analyzed. The pro-active library model is interpreted as the process of user information services in any form on any medium based on traditional services and networking based on the leading query services. The study findings would help librarians and users to restructure their interaction and to expand library's functionality. With the suggested technology based on the leading query services, the library pushes beyond user information needs and builds the nearest interest development zone. The authors suggest their own interpretation of digital transformation of academic libraries.

Social media information and student performance: the mediating role of hedonic value (entertainment)

Purpose>This study evaluates the mediating role of social media entertainment on social information (content) and social media performance, during the COVID-19 era.Design/methodology/approach>Primary data were randomly gathered from 373 students from two top universities (public and private) in Ghana, a sub-Saharan African economy. Data analysis was achieved utilizing the partial least square–structural equation model (PLS-SEM).Findings>Social media (SM) entertainment partly mediates the link between social media content and social media performance of students, suggesting that social media entertainment is almost indispensable in creating social media content to achieve optimum performance among tertiary students.Research limitations/implications>The use of cross-sectional data alone for this study does not give us the opportunity to observe the social media activities of respondents over a longer period. Future studies could, therefore, include longitudinal data.Practical implications>The findings in this study suggest that faculties can modify their pedagogical activities to include social media and reflect some entertainment content, since it has an influence on student performance within the social media space.Social implications>SM has a great influence on students' performance socially and academically;therefore, educational stakeholders like university authorities, faculties, parents and guardians, and the government should consider social media as a tool for attaining educational goals.Originality/value>The study extends the use of UTAUT2, in understanding students' learning and behavior processes, by linking antecedents of adoption to the post-adoption effect.

Library Services during COVID-19 Pandemic: A Bibliometric Analysis and knowledge Mapping

The increased usage of libraries during the Covid-19 pandemic has been well known to science communicators, but scientific communication has not evaluated the distributions of its published findings. Thus, this study intends to identify and map library services in international publishing, particularly the Scopus database during the pandemic. Sixty-four publications in the Scopus database were assessed using the bibliometric approach and fifty-seven documents are considered. To find documents from January 2020-June 2021, the author utilized keywords such as library services AND covid-19. Microsoft excels and VOSviewer software was used to analyze the result and visualize the knowledge map. The results showed that most of the papers are dealt with favorable and adoptive library services techniques, implementation of different users demands during the pandemic. The study found the most prolific authors. Rafiq, M., Batool, S. H., Ali, A. F., & Ullah, M. received a maximum of 20 citations from a single document and Michalak R., Ortiz-Díaz E.M., Pacheco-Mendoza J., Rysavy M.D.T., Saavedra-Alamillas C. published 2 documents each. The United States of America is ranked top to publish the scholarly publication on the Library Services during the COVID-19 related documents with 21 documents. India is in the 2nd rank with eight papers, followed by Pakistan, China, Nigeria, Peru, and South Korea. As a result, publications concerning this topic have a high likelihood of emerging. The most frequent terms used by authors are COVID-19(22.90%), library services (7.01%), academic libraries (5.61%). The shift towards advanced virtual and digital services offers more than just boosting librarians and library patrons;it serves as a move to keep the library relevant in a tech-centered society.